Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable.
How do I start a return or exchange?
Just email us. You’ll receive a prepaid return label if eligible.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item for a different size?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
UnionPay
We also support express checkout options like Apple Pay and Google Pay for a faster, secure experience.
Is my payment information secure?
Absolutely. We use a secure, encrypted payment processor (WooPayments) to handle all transactions. We do not store your credit card details on our servers. Your payment data is encrypted and processed directly by our banking partners.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
We currently ship across the U.S. and Canada. Shipping options and costs are calculated at checkout.
How long does shipping take?
We process all orders within [1-2] business days. Once shipped, delivery typically takes:
-
Domestic (US): 3–5 business days.
-
International: 7–14 business days, depending on customs processing.
-
Note: Shipping times may vary during holiday seasons.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Elemystic account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Sizing & Fit
How do I find my bracelet size?
Measure your wrist with a flexible tape measure (or a strip of paper) just below the wrist bone.
-
Small: 6 – 6.5 inches
-
Medium: 6.5 – 7 inches (Standard size)
-
Large: 7 – 7.5 inches
-
If you are in between sizes, we recommend sizing up for a comfortable fit.
What is your return policy?
We want you to love your crystals! If you are not completely satisfied, we accept returns within 14 days of delivery. To be eligible, the item must be unused and in its original packaging.
My bracelet arrived damaged. What should I do?
We pack our crystals with extra care, but accidents happen during transit. If your item arrives damaged, please email us at [email protected] within 48 hours of delivery with a photo of the broken item. We will arrange a replacement or refund immediately.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item arrived damaged or we sent the incorrect product.
Product & Care
Are your crystals real?
Yes! We pride ourselves on sourcing authentic, high-quality gemstones. Because these are natural stones, you may notice slight variations in color, pattern, or size. This is normal and means your bracelet is one-of-a-kind.
How should I care for my crystal bracelets?
-
Avoid Water: We recommend removing your bracelets before swimming or showering to preserve the elasticity of the cord and the integrity of softer stones (like Selenite).
-
Cleansing: You can cleanse your crystals by placing them in moonlight or using sage smoke. Avoid leaving colored stones in direct sunlight for long periods as they may fade.
Get 10% Off on Your First Order
